How words cost us money

It is estimated that there are at least one million tax preparers in the United States; and that this year 60% of all taxpayers will use a professional and another 20% will use tax preparation software (another industry). In essence, the government has created a process for citizens that most citizens can't navigate.

Ron Ashkenas, a management consultant, blames it on words.

What's going on? Here's one possibility: Over the years, the government turned the tax code over to technical experts, who wrote the regulations, forms, and processes in their own language without regard for the end-user, the citizen, who would be required to use them. As the language and process became more and more arcane, fewer end-users could actually do their own taxes, so an industry of "tax preparers" formed to provide an interface between the tax payer and the taxing authorities.

There is nothing to stop the IRS, if it has the will and courage, to simplify the language and process of paying taxes. And in the past year, under the leadership of Commissioner Shulman, positive steps have indeed been taken in that direction. For example, more than half of all 2009 returns will be filed electronically, a process that the IRS has finally embraced. The IRS has also set up a permanent "Office of Taxpayer Correspondence," which identifies and acts on ideas for simplifying communication and has already streamlined various tax collection "notice letters" and inserts. 

I don't try to read that stuff. I let my accountant, Slick Louie, do it. I don't even bother to open the envelopes anymore, and Slick is always amazed when he opens them for me that I've stayed out of prison.